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Shipping & Returns

Shipping Policy

At BlueKnotz, we want to ensure that you receive your handmade embroidery hoops and customized gifting in a timely and efficient manner. We offer standard shipping options with competitive rates. All of our products are carefully packaged to ensure they arrive in perfect condition. 

 

At BlueKnotz, we believe in transparency. This is why we provide our customers with the shipping costs upfront. There are no hidden fees or charges added to your order at checkout.

 

Shipping Methods: The store may offer various shipping methods such as standard shipping, expedited shipping, or international shipping options. The available shipping methods will be specified, along with their associated costs.

 

Shipping and delivery Timeframe:

  • The stated shipping timeline is 7-8 days, which includes the time taken for the order to be processed, packed, and shipped from the store's warehouse.

  • After the order is shipped, it is expected to be delivered to the end customer within 10 days from the order date.

  • The timeline does not include weekends or holidays, meaning these days are not counted towards the estimated shipping duration.

  • The actual delivery time may vary depending on factors such as the destination and the shipping carrier used for the delivery.

Customers should take this estimated shipping timeline into consideration when placing their orders and be aware that unforeseen circumstances or external factors may affect the delivery time. If customers have any questions or concerns about their orders, they should contact the store's customer support for further assistance.

 

Order Processing: The store may require a certain amount of time to process and prepare your order for shipment. This processing time is typically in addition to the shipping timeframe mentioned above. The processing time might vary depending on factors like order volume and product availability.

 

If you have any questions regarding our shipping policy, please feel free to reach out to our customer service team.

Return, Cancellation & Exchange Policy

We want you to be completely satisfied with your purchase from BlueKnotz. If for any reason you are not satisfied with your order, we offer hassle-free returns and exchanges. Please reach out to our customer service team within 7 days of receiving your order to initiate a return cancellation or exchange. All products must be returned in their original packaging and in new, unused condition.

 

Cancelation: BlueKnotz has a cancelation policy that allows customers to cancel their orders within 24 hours from the time the order has been created. Upon cancelation, BlueKnotz will initiate the refund process, and the timeline for the refund to be processed depends on the customer's bank. Once the refund is initiated, it may take several business days for the bank to process the transaction and for the funds to be credited back to the customer's account. BlueKnotz strives to provide a smooth and efficient cancelation and refund process for its customers, but the actual refund timeline may vary based on the individual bank's policies and procedures. 

Return or Modifications: BlueKnotz has a return policy that allows customers to return their orders within 48 hours from the time the order was delivered in the event of receiving the wrong product or if modifications are required. If a customer receives the wrong product, BlueKnotz will facilitate the return and provide a replacement or issue a refund. For modification requests, BlueKnotz will work with the customer to understand their specific requirements, and the processing time for modifications may vary depending on the nature of the request. To initiate a return or request modifications, customers should contact BlueKnotz's customer service within the specified timeframe to ensure a prompt resolution.

 

At BlueKnotz, we believe in putting our customers first. This is why we offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, we will work with you to make it right. We value your business and want you to love your BlueKnotz purchase.

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